DOCUMENT SCANNING
AND RECORDS MANAGEMENT

Powered by Veterans

“I highly recommend Bright Star. They are a professional organization and the quality of their work is exceptional.”
Records Manager, FEMA

“Working with Bright Star was easy.  They helped us define our vision and make it a reality.  For us Bright Star and their team became our tech partner …helping us leverage what we had in conjunction with new technologies to save us a lot of money in our daily operations.  They brought us closer to our citizenry and have become an important partner who supports our country’s veterans.”

Tim Dacey, City of Englewood

What do we do?

High volume document scanning, information and content management system design and set-up (from enhanced Excel spreadsheets to SharePoint and Office 365), and records management embedded staffing enable us to help businesses and government restore cost and time-effective records management operations. The goal is to revitalize processes and technologies while adding a bit more to our customers helping them move in the direction of restoring efficient operations. We walk them through making the transition from a 1990’s way of doing things, to newer, faster and less expensive processes using just enough technology to achieve their goals. And the best part is that all of the work is done by our team of United States Military Veterans.

We hire highly trained military veterans who have become records management gurus through their outstanding achievements serving in the US Military services. Our unique team of experts consists of men and women who know what it means to serve.

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Military Heroes at Bright Star

Through Teamwork We Can Achieve Anything

 

Bright Star is a non-profit founded in 2008.  Forty homeless veterans became our first Bright Star warriors. They lived at the VA Lyons homeless shelter and took a bus every day to our headquarters in Newark, NJ. They completed training in document scanning and records management, something that came naturally to them given their time in the military. Within 90 days, our “warriors” were working on tech and non-tech Bright Star projects for customers like FEMA, the Department of Homeland Security, the State of New Jersey, New Jersey Transit, and many more,

Bright Star Warriors are trained, coached, and guided to create and sustain their own success.  They learn how to use their military experience in their work with Bright Star. Whether its scanning documents or helping customers implement new technologies, they choose the direction that will give them the most satisfaction.

This is the place that gave me a direction.  I started here three weeks after I got home from Iraq.  I learned so much.  Bright Star will always be my family.
— Nate Westbrook, United States Navy, OIF (Iraq)
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We Are records Management Masters

We are records management gurus. You know why? Because our Bright Star Warriors learned from the best. There are no better records managers than those who were taught by and served in the United States military. We know the technology, process and the people perspective of records management. We know yesterday’s processes and how they translate into today’s technologies. We help agencies do better with what they have by adding a little technology. Bottom line: we improve productivity and accuracy, and reduce costs.

The evolution from paper to digital can be daunting. We make it easy with step by step planning and lots of training. Bright Star and its team of veterans warriors pinpoint obstacles and create do-able, incremental, “baby step” plans for improvement (unless you want something lightening speed, which we don’t recommend). We have extensive skills in the way government works, We prepare and support teams while they make change. At the same time, we minimize the uneasiness and worry associated with that change. 

We have managed small to large-scale projects including those that involve high inter-departmental coordination.  From IT migration and cloud services to small document conversion projects, Bright Star has the expertise to help you streamline and cut costs.

Our services included:

  • Cloud-based board meeting services and support

  • Organizational technology upgrades and modernization

  • Cloud migration

  • Document conversion and information taxonomy

  • Queue management

  • Specialized staffing

Our Customers

 

UNITED STATES FEDERAL EMERGENCY MANAGEMENT AGENCY

DOCUMENT CONVERSION

Records management and document conversion including large format drawings, bound reports, and high-res color photos.

Scanned case files relating to disasters in Region 2 (New York City and tri state area).

Organized and categorized documents for eventual delivery to NARA for permanent housing.

Consulted with FEMA HQ in DC on how to deploy and manage a large-scale, nationwide document conversion project with the goal of implementing a nationwide content management system.

Worked with OpenText (Bright Star partner) to implement the system.

 


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UNITED STATES DEPARTMENT
OF HOMELAND SECURITY

DOCUMENT CONVERSION

Records management, document conversion, map and other large format conversion, color photo and book scanning.

Organized and converted confidential evidence for ICE in New York City so that they could more quickly and easily analyze it.

Created self-executable search engine for inspectors to access, view and process evidence faster.


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THE NEW JERSEY DIVISION
OF CONSUMER AFFAIRS

 

DOCUMENT CONVERSION

Records management, document conversion, maps and other large format conversion, color photo and book scanning.

Organize and convert confidential back-file, go-forward and mail records for Department of Law and Public Safety and the Division of Consumer Affairs.

Export to data groups, .txt and .xml files or import into their records management system and

upload into their SharePoint site.

BOARD MEETING SERVICES

Designed and implemented cyber-secure, custom SharePoint-based board meeting services application which is currently being used by about 55 boards and sub-committees within the Division of Consumer Affairs.

Organize and converted confidential information and upload to cloud-based agenda application for board member review.

Supported board meetings by setting up laptops at board meetings (1 for each board member) on which board members and board staff view and annotate records during live board meetings. 


ESSEX COUNTY DIVISION OF WELFARE

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CASE MANAGEMENT DESIGN AND IMPLEMENTATION

Designed and implemented SharePoint case management system that peaks with over 800 simultaneous users.

Designed and implemented SharePoint call center tracking and management system that married with the case tracking/management system.

Designed and implemented management dashboard.

Created analytics and reports.

Trained staff on system, and on the use and understanding of metrics/reports for ongoing process and staff improvements .

system Modernization

Consulted on infrastructure modernization and other technologies necessary to migrate to the cloud.

Designed and implemented processes/policies ensuring compliance with Federal and State regulations for cyber-security.

Built and implemented comprehensive disaster recovery and back-up protocols.

Implemented modern email.

Migrated them to the cloud: Microsoft Azure.

Implemented new servers at each location including disaster recovery management, print server and associated tool-set. enterprise antivirus application, PC/computer/equipment ‘inventory’ tracking system.

Trained all IT staff. 


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BERGEN COUNTY

Queue Management

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Deployed queue management system for the Bergen County Board of Social Services which improved customer experience and operational efficiency, reducing wait times as much as 50%.

Consulted with Bergen County about workflow mapping, process design, department-wide training, and adoption of new policies and processes.


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Most of us coming home don’t have jobs and can’t find them either. At Bright Star I learned a new career...they helped me get used to being home. Home life is really different from the military. In the military we’re brothers and sisters. I know I always have someone watching my back. Civilian life is unforgiving and scary.
— Marcus Cooper, United States Air Force, OIF (Iraq)
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Army, Air Force,
Navy, Marines,
and Coast Guard

They served in Iraq and Afghanistan,
and in wars past and present.  They are:

  • Bobby, a naval cook, who survived a bomb that killed over 200 Marines in Beirut.
  • Joseph, also a Navy cook, who fed over 2000 seamen while deployed in combat zones.
  • Jennifer, a seaman, who received the National Defense Service Medal and the Marksmanship Ribbon.
  • Farrah, also a seaman, who is still on active duty while pursuing a career at Bright Star.
  • Sema, who served in the Marines and is currently active duty Army Reserves and a college student.
  • Gamil, who served in the Marines since 2001 and did many tours in Afghanistan and Iraq.  He later became a fire fighter.
  • Robert ,who served in the Army during Vietnam and was homeless for many years.
  • Dan, who was homeless for 20 years after serving in the army.
  • Gil who started his Marine career in 2001 and also did many tours in Afghanistan and Iraq.  Today he works alongside Gamil as a fire fighter.
  • and many more.
Bright Star has become my home. When I came here, I was still living at the Lyons facility. They helped me get back on my feet. I will always be thankful to Bright Star.
— Dan Brown, United States Marines
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Getting back into civilian life after deployment was a tremendous physical and mental struggle. The VA told me about Bright Star. I noticed right away that Bright Star’s people were different. Bright Star helped me get back on my feet.
— Jay Haidara, United States Marines
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I was a flight equipment technician in the Air Force from 2004 to 2007. I learned comradery and what it was to have someone’s back. That was what I was used to. When I got home, there was no comradery in any jobs I got until I found Bright Star. I love it here. Bright Star’s a great place to work.
— Jordan Cross, United States Air Force
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I was in the Marines fro more than 10 years. When I got home, there was no honor and it didn’t matter that I fought for our country. There was no one looking out for me like in the service. Bright Star changed all that.
— Gil Gonzalez, United States Marines
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Contact Us

For information about email us at dnicholson@brightstaruniverse.com.  You can also reach us at 201-988-3329.

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Our Office

550 Broad Street
Newark, NJ  07102